Help and Support

Step 1: Open Your Dashboard and click "Transcribe Your First File"

Open your Dashboard and click "Transcribe Your First File".

Step 2: Upload your file.

You can either drag and drop a file or click "Browse Files" to choose a file.

Step 3 (Optional): Adjust any settings like "Audio Language" or "Speaker Recognition".

You should set the "Audio Language" to the language spoken in your audio or video file. If it's in English, choose "English". If it's in French, choose "French".

Step 4: Click the blue "Transcribe" button.

Now that your file has finished uploading, click the blue "Transcribe" button at the bottom of the upload dialog. We'll start transcribing your file right away.

Your file will show up on your dashboard and begin transcribing.

When it's complete, click your file to open the transcript. That's it!

Read the full article Getting Started with TurboScribe or watch a tutorial below:

The maximum file size is 5 GB (five gigabytes). If you upload files larger than 5 GB, you will receive the error message "File size too large".

If you're attemting to upload a large file and receiving an "Upload Error" message, it's likely that your internet connection blocked your file upload. Some internet connections (such as workplaces, public internet, and even some home internet connections) try to stop large file uploads to save bandwidth.

One solution is to convert large video files to an audio-only format (like MP3) on your computer. This also has the advantage of making large uploads much faster on most internet connections.

If you're transcribing a conversation and would like to automatically differentiate between speakers in the transcript, you can enable Speaker Recognition. This can be found under "Speaker Recognition & More Settings" when uploading a file:

You can either specify the number of speakers up front, or choose “Detect Automatically”. Automatic detection can improve differentiation between speakers (but can sometimes overestimate the number of speakers).

While TurboScribe generally performs well across a wide variety of languages and audio quality levels, transcription accuracy can vary by audio quality and language.

If you're having difficulty with a file, there are a couple tools you can always try:

1. Use the "Restore Audio" tool: This can be found under "More Settings" when uploading a file. This tool uses AI to enhance speech. This can sometimes improve transcription accuracy when you're experiencing issues.

2. Use other transcription modes: TurboScribe has 3 transcription modes. Most prefer to transcribe on the highest accuracy mode, Whale. You can also try transcribing on the other two modes (Dolphin and Cheetah). Although generally less accurate, these modes can produce different transcriptions.

If you’re using Speaker Recognition and are having difficulty differentiating between speakers, you can switch the number of speakers to "Detect Automatically". This improve differentiation between speakers (but can also overestimate the number of speakers).

Unlimited members can upload up to 50 files at a time and can batch export transcripts in any supported format. We also recommend using folders to organize your files. You can batch export an entire folder (up to 1,000 files) at a time.

If you're transcribing extremely large volumes of audio or video files (more than 24 hours of audio or video per day on average, or top 0.1% of usage), we'll use optimizations like High Volume Mode to help you transcribe as much as possible. You can learn more in our Guide to Transcribing Extremely Large Volumes.

This is almost always because your "Audio Language" was set to an incorrect language when uploading a file.

For example, if you're transcribing German audio, set the "Audio Language" to German to produce a German transcript.

TurboScribe has two ways to translate a transcript.

If you have audio in any language you'd like to translate to any other language: Set the "Audio Language" to the language spoken in the audio when uploading a file (so "French" for French speech) and click "Transcribe".

After your file is finished transcribing, open your transcript and click "Translate" on the right-hand column while viewing your transcript. This will open up the Translation Tool, which you can use to translate your transcript or subtitles into hundreds of languages.

If you have non-English audio you'd like to translate to English: First, set the "Audio Language" to the language spoken in the audio. Then enable "Transcribe to English" under "More Settings" and click "Transcribe". This will produce an English-language transcript, without any intermediate translation step.

You are free to experiment to see what works best for your audio and video content.

This is almost always because you're logged in with a different account / email address.

Please check the email you received when you created your account (the title is "Welcome to TurboScribe!") to verify you're using the same email address.

If you’re still having trouble, email leif@turboscribe.ai with the (1) full name on your payment method, (2) the last 4 digits of your credit card, and (3) the date of your last payment (from your credit card or bank statement). This will allow us to quickly locate the email address associated with your account and get you back up and running!

Click here. Alternatively, you can visit Account Settings and click "Reset Password".

If you're Logged in with Google, you can convert your account to use a password (instead of your Google account) by clicking "Switch to password login".

Visit Account Settings and click "Change Email Address". We'll send a verification email to your new address. Click the link in the email to finish changing your email address.

If you're logged in with Google, you'll need to convert to a password login before changing your email address. You can do this by visiting Account Settings and clicking "Switch to Password Login".

Visit Account Settings and click "Delete Account".

If you delete your account:

• Your subscription will be canceled.
• All your uploaded media files will be deleted.
• All your transcripts will be deleted.
• All your folders will be deleted.
• Your account will be deleted.

After uploading and transcribing a file, open the transcript and click "Download SRT". This will download an SRT subtitles file that can be imported into almost all video players and video editing software.

Click "Download SRT" and a dialog will open allowing you to configure the following settings:

• Max Words Per Segment: The maximum number of words in a subtitle segment. A new segment will begin after this many words.
• Max Duration Per Segment (Advanced Settings): The maximum duration (in seconds) in a subtitle segment. A new segment will begin after this many seconds.
• Max Characters Per Segment (Advanced Settings): The maximum number of text characters in a subtitle segment. A new segment will begin after this many characters.
• Sentence-Aware Segmentation (Advanced Settings): If enabled (the default), a new segment will begin at the start of every sentence.

Transcripts that have been edited or have speaker labels can't use custom segmentation settings unless you Resegment them first. You can resegment a transcript by clicking "Edit Transcript" (on the right-hand column while viewing a transcript) and then clicking "Resegment".

Visit the Payment Portal (or visit "Account Settings" > "Manage Subscription") and then click "Update information".

You can specify a custom name (such as a business name) and address you’d like to appear on your invoices.

Afterwards, all invoices you download (including past invoices) will automatically include any information you specified.

If you'd like to switch to annual billing to lock in 50% savings, you can do so by visiting Account Settings and clicking Save 50% with Yearly Billing. Your plan will be automatically be prorated for the current billing period.

Visit the Payment Portal (or via "Account Settings" > "Manage Subscription") and click "Cancel Plan".

You can click here or visit "Account Settings" > "Download Invoices".

Yes. All your transcripts and media files are encrypted at rest. We use industry-standard encryption algorithms, such as AES-256, to encrypt your data at rest. Only you have access to your files and transcripts.

You can learn more in our in-depth Privacy and Security FAQ.