Help and Support

Get answers to frequently asked questions about TurboScribe.

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How do I transcribe a file?

I’m having trouble uploading large files.

How do I enable speaker recognition?

How do I improve the accuracy of my transcription?

What’s the best way to transcribe a lot of files?

My transcript is in the wrong language.

How do I translate my transcript?

Account and Login

Help! My TurboScribe Unlimited access disappeared!

How do I reset my password?

How do I change my email address?

How do I delete my account?

Subtitles and Captions

How do I add subtitles or captions to my video?

How do I adjust the maximum number of words per line?

Payments and Invoices

How do I include additional information (e.g. business name) on my invoices?

How do I switch from monthly billing to annual billing?

How do I cancel my subscription?

How do I download invoices and receipts?

Security and Privacy

Is my data private and secure?